publicações selecionadas artigo de conferência A worldwide overview on the information security posture of online public services 2024 A worldwide overview on the information security posture of online public services 2023 DESIGN AND IMPLEMENTATION OF A CHATBOT AS A TOOL TO ASSIST A HELPDESK TEAM 2022 documento A worldwide overview on the information security posture of online public services teses Chatbot for VILT’S helpdesk team 2022 Chatbot for VILT's Helpdesk Team 2022