publicações selecionadas
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artigo de revista
- 2017 world state of quality: first worldwide results. Total Quality Management and Business Excellence. 2019
- From another quality dimension. Quality Progress. 2018
- Macroquality measurement: world state of quality and European quality scoreboard approaches and results. Total Quality Management and Business Excellence. 2018
- Resultados do European Quality Scoreboard e do Perfil Nacional da Qualidade 2017