publicações selecionadas
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artigo académico
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artigo de revista
- ISO 9001 certification forecasting models. International Journal of Quality & Reliability Management. 2011
- The economic impact of quality management systems in Portuguese certified companies: Empirical evidence. International Journal of Quality & Reliability Management. 2011
- A classification model for prediction of certification motivations from the contents of ISO 9001 audit reports. Total Quality Management & Business Excellence. 2010
- An analysis of ISO 9000 data in the world and the European Union. Total Quality Management & Business Excellence. 2009
- ISO 9001 certification research: Questions, answers and approaches. International Journal of Quality & Reliability Management. 2009