autores Irving Marlon Reascos Paredes João Álvaro Brandão Soares de Carvalho Reascos Paredes, I. Carvalho, João Álvaro
palavras-chave CRM Case study ERP Enterprise application Implantation Implementation SME enterprise applications
Digital Object Identifier (DOI) https://doi.org/10.1109/ici2st.2019.00021 https://doi.org/10.1109/ici2st.2019.00021