autores MARIA LEONILDE ROCHA VARELA Cruz-Cunha, M.M. Pires, António Avila, Paulo Leonilde R. Varela Goran D. Putnik Caldeira, Rita Varela, M. L. R. Pires, A. Aksoy-Aksel, A.
palavras-chave Bookcase Customer needs Functional analysis Furniture industry Value analysis Value creation
Digital Object Identifier (DOI) https://doi.org/10.24874/ijqr13.04-08 https://doi.org/10.24874/ijqr13.04-08