autores José Maia Neves Andrade, Francisco Carneiro Pacheco Novais, Paulo Carneiro, D. Neves, José Pinheiro
palavras-chave Citizen access Computers and society Dispute resolution Intelligent support systems Legal IS Online relationships
Digital Object Identifier (DOI) https://doi.org/10.4018/978-1-61520-975-0.ch003 https://doi.org/10.4018/9781615209750.ch003