autores Bose, P. S. C. Ramakurthi, V.B. Manupati, V. Veera Babu Ramakurthi Manupati, V. K. Panigrahi, S. MARIA LEONILDE ROCHA VARELA Panigrahi, Suraj Putnik, G. Varela, M. L. R. Bose, P.S.C. Goran D. Putnik
palavras-chave Appointment scheduling problem Queuing models Social network analysis Social network analysis Queuing models