autores Francisco António Carneiro Pacheco de Andrade José Maia Neves Novais, Paulo Carneiro, D. Zeleznikow, John JOSE NEVES Novais, P. Andrade, F. Carneiro, D. Zeleznikow, J. Andrade, Francisco Carneiro Pacheco Neves, J.
palavras-chave Case-Based Reasoning Expert system Information retrieval Negotiation On-line Dispute Resolution