The 8D methodology: An effective way to reduce recurrence of customer complaints? Artigo Académico uri icon

autores

  • De Sousa, S.D.T.
  • Riesenberger, C.A.
  • Sousa, S.D.
  • Carlos Riesenberger
  • Sousa, Sergio D.
  • IAENG

data de publicação

  • janeiro 1, 2010