The 8D methodology: An effective way to reduce recurrence of customer complaints? Artigo Académico uri icon

autores

  • Sérgio Dinis Teixeira de sousa
  • Riesenberger, C.A.
  • Sousa, S.D.
  • Sousa, S.D.
  • Carlos Riesenberger
  • IAENG

data de publicação

  • janeiro 1, 2010