publicações selecionadas
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artigo académico
- Nonparametric Production Technologies with Multiple Component Processes. Operations Research. 2018
- Quality management in universities : towards an integrated approach? 2018
- Assessing customer satisfaction and loyalty in the retail sector. International Journal of Quality & Reliability Management. 2017
- The European standards and guidelines for internal quality assurance. TMQ: Techniques, Methodologies and Quality. 2017
- The European Standards and Guidelines for Quality Assurance in the European Higher Education Area in Portugal and the Czech Republic: Between the Worlds of Neglect and Dead Letters? 2017
- Supply chain quality management in education. Int J Qual & Reliability Mgmt. 2016
- Academic staff quality in higher education: an empirical analysis of Portuguese public administration education. Higher Education. 2016
- Past performance does not guarantee future results: lessons from the evaluation of research units in Portugal. Research Evaluation. 2015
- Third mission activities: university managers' perceptions on existing barriers. European Journal of Higher Education. 2015
- The integration of quality management in higher education institutions: a systematic literature review. Total Quality Management and Business Excellence. 2015
- Avaliação da qualidade do ensino superior : da perda da confiança aos esforços para restaurá-la 2015
- The characteristics of portuguese management academics and their fit with teaching accreditation standards. Management Decision. 2015
- The importance and degree of implementation of the European standards and guidelines for internal quality assurance in universities: the views of Portuguese academics. Tertiary Education and Management. 2015
- Student satisfaction with Portuguese higher education institutions: the view of different types of students. Tertiary Education and Management. 2014
- POLQUAL – measuring service quality in police traffic services. International Journal of Quality and Service Sciences. 2013
- Quality, management and governance in european higher education institutions 2013
- The long road-how evolving institutional governance mechanisms are changing the face of quality in Portuguese higher education. Educational Assessment Evaluation and Accountability. 2013
- Academics' perceptions on the purposes of quality assessment. Quality in Higher Education. 2012
- On the road to performance governance in the public domain?. International Journal of Productivity and Performance Management. 2012
- School performance management practices and school achievement. International Journal of Productivity and Performance Management. 2012
- The impact of quality assessment in universities: Portuguese students' perceptions. Journal of Higher Education Policy and Management. 2012
- The social representations of students on the assessment of universities' quality: The influence of market- and managerialism-driven discourse. Quality in Higher Education. 2012
- Como os académicos se adaptam a um ensino baseado em PBL numa licenciatura tradicional em contabilidade 2011
- Competências de auto-desenvolvimento e metodologias PBL num curso de contabilidade: perspectivas de alunos, docentes, diplomados e empregadores 2011
- Motivação e desempenho num curso de Simulação Empresarial 2011
- Self-development competences and PBL in an accounting course: Students, tutors, graduates and employers perspectives | Competências de autodesenvolvimento e metodologias pbl num curso de contabilidade: Perspectivas de alunos, docentes, diplomados e empregadores 2011
- The European university landscape: A micro characterization based on evidence from the Aquameth project. Research Policy. 2011
- As atitudes dos estudantes face à avaliação das instituições de ensino superior 2010
- Assessing quality and evaluating performance in higher education: Worlds apart or complementary views?. Minerva. 2010
- On Performance in Higher Education: Towards performance governance. Tertiary Education and Management. 2010
- The influence of performance management systems on key actors in universities, The case of an English university. Public Management Review. 2010
- The performance of Portuguese secondary schools: An exploratory study. Quality Assurance in Education. 2010
- Measuring and comparing the performance of Portuguese secondary schools: A confrontation between metric and practice benchmarking. International Journal of Productivity and Performance Management. 2009
- Subject mix and productivity in Portuguese universities. European Journal of Operational Research. 2009
- Avaliação de escolas em Portugal: que futuro? 2008
- Controlo público dos governos municipais: novos horizontes 2008
- Economic performance of portuguese companies 1989-1999 : a DEA study 2008
- Research design for analysing the relationship between governance structures and performance management systems in universities 2008
- Strategic Enrolment Management 2008
- Students and assessment of the university: A joint study Brazil-Portugal | Estudantes e avaliação da universidade: Um estudo conjunto Brasil-Portugal. Cadernos de Pesquisa. 2007
- Students' perceptions on the influence of institutional evaluation on universities. Assessment and Evaluation in Higher Education. 2006
- Trust in Portuguese Public Authorities 2006
- Restricting virtual weights in data envelopment analysis. European Journal of Operational Research. 2004
- Data envelopment analysis: A comprehensive text with models, applications, references and DEA-solver software. Journal of the Operational Research SocIETy. 2001
- Pitfalls and protocols in DEA. European Journal of Operational Research. 2001
- Using DEA for planning in UK universities - an institutional perspective. Journal of the Operational Research SocIETy. 2000
- Data envelopment analysis and university selection. Journal of the Operational Research SocIETy. 1997
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artigo de conferência
- Implicações das Aprendizagens dos Alunos na Avaliação das Escolas - Painel II 2012
- Effects on the Students' Personal Competences of the Usage of PBL Methodologies in Professional Reality Simulation Environments: Students, Teachers, Graduates and Eemployers´ Perceptions 2011
- Re-shaping Learning Processes in Vocational Higher Education: a Study on Professional Competences in PBL Methodologies 2008
- O papel da simulação nas aprendizagens no ensino superior: estudo de caso no ensino profissionalizante 2005
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artigo de revista
- The expansion of doctoral education and the changing nature and purpose of the doctorate. Higher Education. 2022
- Quality management, performance measurement and indicators in higher education institutions: between burden, inspiration and innovation. Quality in Higher Education. 2022
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capítulo de livro
- Quality as a management tool 2023
- Introduction to the research handbook on academic careers and managing academics 2022
- Challenges and new demands on the academic research workforce 2021
- Higher education system rankings and benchmarking 2021
- Avaliação e gestão do desempenho de escolas em Portugal : O juízo, o juiz, o modelo do juiz e o julgado 2018
- Benchmarking Higher-Education System Performance: 2018
- Performance and Quality Management in Higher Education 2018
- The Perceptions of Quality Management by Universities’ Internal Stakeholders 2017
- Conclusions 2016
- Introduction 2016
- The Integration of Quality Management in Universities 2016
- Desempenho das escolas portuguesas : que factores fazem a diferença? 2015
- Introdução [a "Qualidade em ação"] 2014
- Sucesso escolar nas escolas secundárias portuguesas : a importância da gestão do desempenho 2013
- Conclusion 2012
- Introduction: How Is Change in Higher Education Managed? 2012
- Let the Devil Choose: Frustration or Anxiety in the Wake of Performance Measurement in Universities 2012
- Quality, Evaluation and Accreditation : from Steering, Through Compliance, on to Enhancement and Innovation? 2012
- Inequality in Higher Education 2010
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documento
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livro
- Reducing the precarity of academic research careers 2021
- Resourcing Higher Education 2020
- Benchmarking Higher Education System Performance 2019
- Caraterização do corpo docente das áreas de educação e formação do ensino superior Português 2018
- State of higher education : 2015-16 2017
- Importância e Grau de Implementação dos Referenciais da A3ES nas Instituições de Ensino Superior Portuguesas 2015
- Incentives and Performance 2015
- International Perspectives on Financing Higher Education 2015
- A eficiência formativa e a empregabilidade no ensino superior 2013
- Managing Reform in Universities 2012
- Quality, evaluation and accreditation: From steering, through compliance, on to enhancement and innovation? 2012
- The Portuguese public university system: On the road to improvement? 2007
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teses
- Satisfação com a qualidade do serviço prestado e o abandono escolar nos mestrados da Escola de Economia e Gestão da Universidade do Minho 2023
- The integration of quality management in higher education 2017
- Proposta de implementação do Balanced Scorecard numa organização de comercialização de máquinas e ferramentas na área da construção 2016
- A importância da estratégia de operações na criação de vantagem competitiva 2015
- Implementação do e-procurement : estudo de caso da empresa Luz Saúde 2015
- Avaliação de um sistema de gestão de armazenamento : um estudo de caso 2014
- Importância de diferentes factores de desempenho no canal Horeca em contexto de crise económica : análise numa organização do sector das bebidas 2014
- Lean thinking na perspetiva dos colaboradores : aplicação ao atendimento permanente de um hospital português 2014
- O impato da impressão 3D na cadeia de fornecimento : estudo de caso norauto 2014
- Percepção da qualidade nos serviços de transportes aéreos em Angola : estudo de caso da TAAG - Linhas Aéreas de Angola 2014
- A gestão do risco no setor dos serviços marítimos : análise setorial 2013
- A implementação de ferramentas da qualidade numa PME : consequências no seu desempenho 2013
- A importância das práticas de gestão do risco na saúde : melhoria da qualidade do serviço e avaliação da cultura de segurança do doente 2013
- Como o mapeamento de processos melhora a gestão organizacional 2013
- Estudo de uma tomada de água em modelo reduzido 2013
- Gestão de desempenho num conservatório de música 2013
- Gestão de riscos estratégicos : action research numa empresa de tecnologias de informação 2013
- Mapeamento e redesenho de processos : aplicação a um estudo de caso real 2013
- O impacto da satisfação na lealdade do cliente : um caso da grande distribuição em Portugal 2013
- Reposicionamento de processos estudo de caso da expansão de uma gelataria 2013
- A qualidade dos cursos de gestão industrial (1º, 2º e 3º ciclos) em instituições públicas universitárias e seu corpo docente 2012
- Avaliação de um investimento em sistemas ERP : estudos de caso numa PME 2012
- O estado da arte da costumização em massa nos serviços e desafios futuros 2012
- Proposta de Balanced Scorecard para o ISEG 2012
- A implementação de sistemas de gestão da qualidade certificados pela ISO 9000 motivações, dificuldades e custos 2011