publicações selecionadas
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artigo académico
- Dual perspective on the role of xenophobia in service sabotage. Tourism Management. 2024
- No time to lie: Examining the Identity of Pro-Vaccination and Anti-Vaccination Supporters Through Their User-Generated Content. Social Science & Medicine. 2024
- A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework. Journal of Business Research. 2023
- The role of the service manager's perceived career success in frontline employees' learning processes and service improvement. Journal of Business Research. 2021