autores Fátima Jorge Nogueiro, T. Sampaio, Paulo Domingues, P. Barros, Síria Andre Carvalho Aksoy-Aksel, A.
publicada em Proceedings Book of the 2nd International Conference on Quality Engineering and Management 2016 Revista
palavras-chave Corporate Social Responsibility (CSR) Models of Excellence Sustainability Total Quality Management (TQM)