publicações selecionadas
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artigo académico
- Predicting the acceptance and use of information and communication technology by older adults: An empirical examination of the revised UTAUT2. Computers in Human Behavior. 2017
- Revisiting the link between mission statements and organizational performance in the non-profit sector: The mediating effect of organizational commitment. European Management Journal. 2016
- ACHIEVING QUALITY AND EFFICIENCY BY IMPROVING PHYSICIAN MEDICATION ORDER ENTRY IN THE HOSPITAL SETTING. Confronting Contemporary Business Challenges Through Management Innovation. 2013
- EXAMINING THE ROLE OF TRUST IN USER PERCEPTIONS OF QUALITYAND SATISFACTION IN THE PUBLIC SECTOR: EMPIRICAL EVIDENCE FROM THE HEALTH SECTOR. Confronting Contemporary Business Challenges Through Management Innovation. 2013
- HOW MANAGERS USE MANAGEMENT TOOLS TO IMPROVE PERFORMANCE IN PUBLIC HOSPITALS: EMPIRICAL EVIDENCE FROM PORTUGAL. 5th Annual Euromed Conference of the Euromed Academy of Business: Building New Business Models For Success Through Competitiveness and Responsibility. 2013
- INVESTIGATING THE IMPACT OF INTERNET USAGE AND ACCEPTANCE ON ACTIVE AGEING AMONG OLDER ADULTS. Confronting Contemporary Business Challenges Through Management Innovation. 2013
- THE MEDIATING EFFECT OF MARKET ORIENTATION AND INNOVATION ON THE RELATIONSHIP BETWEEN QUALITY ORIENTATION AND ORGANISATIONAL PERFORMANCE IN PUBLIC HEALTHCARE ORGANISATIONS. 3RD ANNUAL EUROMED CONFERENCE OF THE EUROMED ACADEMY OF BUSINESS: BUSINESS DEVELOPMENTS ACROSS COUNTRIES AND CULTURES. 2010
- THE ROLE OF TRUST AND COMMITMENT IN STATE/NON-PROFIT SECTOR RELATIONS: A MULTIPLE CASE STUDY APPROACH. 3RD ANNUAL EUROMED CONFERENCE OF THE EUROMED ACADEMY OF BUSINESS: BUSINESS DEVELOPMENTS ACROSS COUNTRIES AND CULTURES. 2010
- EXAMINING STATE/NON-PROFIT SECTOR FUNDING RELATIONS: AN APPLICATION OF RELATIONSHIP MARKETING THEORY. Managerial and Entrepreneurial Developments in the Mediterranean Area. 2009
- QUALITY ORIENTATION AND ORGANISATIONAL PERFORMANCE IN THE PUBLIC HEALTH SECTOR: AN EXPLORATORY STUDY. Managerial and Entrepreneurial Developments in the Mediterranean Area. 2009
- Examining the antecedents and consequences of online satisfaction within the public sector: The case of taxation services. Transforming Government: People, Process and Policy. 2008
- The driving forces of internet adoption: An empirical examination from the Portuguese non-profit sector. Euromed Journal of Business. 2008
- The impact of online SERVQUAL dimensions on certified accountant satisfaction: The case of taxation services. Euromed Journal of Business. 2007
- The benefits and barriers associated with the use of the internet within the non-profit sector. Journal of Nonprofit and Public Sector Marketing. 2006
- The relationship between resource dependence and market orientation: The specific case of non-profit organisations. European Journal of Marketing. 2006
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artigo de conferência
- The implications of government funding on non-profit organizational behaviour: a resource depenence perspective 2005
- The relationship between resource dependency and market orientation : the specific case of non-profit organisations (NPOs) 2004
- Re-defining the construct of market-orientation in the non-profit sector: an exploratory study 2003
- The internet adoption by non-profit organisations: an exploratory study 2003
- Market orientation in the non-profit sector: an exploratory study 2002
- The implications of resource dependence for non-profit organisations: the Portuguese case 2002
- The relationship between market orientation and financial dependency: the case of portuguese non-profit organisations 2002
- Financial dependence and the adoption of the internet by non-profit organisations: The Portuguese case 2001
- Marketing orientation and financial dependence: the specific case of portuguese non-profit organisations 2001
- Resource dependence and organisational behaviour in the non-profit sector: the portuguese case 2001
- Rethinking the concept of market orientation in the Portuguese non-profit sector:An exploratory study 2001
- The impact of non-financial resources on the perceived dependency of non-profit organisations in relation to the state: the Portuguese case 2001
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artigo de revista
- The effect of online service quality factors on internet usage: The web delivery system of the taxation department. International Journal of Quality & Reliability Management. 2011
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documento
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teses
- Qualidade e desempenho na perspetiva do cliente interno: um estudo de caso aplicado aos Transportes Urbanos de Braga 2016
- A morosidade da justiça em Portugal: a percepção dos juízes dos Tribunais de 2ª Instância 2012
- Aplicação da teoria do marketing de relacionamento na análise das relações entre o estado e as organizações sem fins lucrativos 2011