publicações selecionadas
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artigo académico
- Quality management in universities : towards an integrated approach? 2018
- Assessing customer satisfaction and loyalty in the retail sector. International Journal of Quality & Reliability Management. 2017
- The European standards and guidelines for internal quality assurance. TMQ: Techniques, Methodologies and Quality. 2017
- The European Standards and Guidelines for Quality Assurance in the European Higher Education Area in Portugal and the Czech Republic: Between the Worlds of Neglect and Dead Letters? 2017
- Supply chain quality management in education. Int J Qual & Reliability Mgmt. 2016
- The integration of quality management in higher education institutions: a systematic literature review. Total Quality Management and Business Excellence. 2015
- Avaliação da qualidade do ensino superior : da perda da confiança aos esforços para restaurá-la 2015
- IEM graduates transition to the labour market: the importance of internships 2012
- Avaliação de escolas em Portugal: que futuro? 2008
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artigo de conferência
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artigo de revista
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capítulo de livro
- Capítulo 7. Competências relacionadas com o turismo acessível dos estudantes de cursos superiores em turismo em Portugal 2022
- Introduction to the research handbook on academic careers and managing academics 2022
- Introduction 2018
- Conclusions 2016
- Desempenho das escolas portuguesas : que factores fazem a diferença? 2015
- Introdução [a "Qualidade em ação"] 2014
- Quality, Evaluation and Accreditation : from Steering, Through Compliance, on to Enhancement and Innovation? 2012
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documento
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livro